Emergency assistance cover

Emergency assistance cover provides landlords with peace of mind 24 hours a day, 7 days a week, 365 days a year. This cover can be purchased as part of Towergate's landlord insurance policy or as a stand-alone product.

What's covered?

• Plumbing and drainage - Sudden damage to the drains or plumbing system in your home including from blockage, breakage or flooding
• Main heating system - The sudden failure to function of the central heating system in your home
• Domestic power supply - The failure of the domestic electricity, or domestic gas supply, but not the failure of the mains supply
• Toilet unit - Impact damage to, or mechanical failure of, the toilet bowl or cistern in your home that results in complete loss of the unit's function
• Home security - Damage to, or the failure of, external doors, windows or locks, compromising the security of your home
• Lost keys - The loss of the only available set of keys to your home if you cannot replace them, or gain normal access
• Vermin - The removal of any vermin from inside the property , including rodents and insects
• Roof damage - Any damage to the roof of your home where internal damage has been caused or is likely (Emergency PLUS cover only)

How do I make a claim?

To make a claim simply call the emergency assistance hotline on 0800 876 6705 (24 hours) and give your name, address and the nature of your emergency. Once your emergency cover has been confirmed, an approved contractor will be assigned to assist you.

Frequently asked questions

Is there an excess to each claim?

There is a minimum excess of £100 per claim, however you can choose to increase the excess and reduce the cost of your cover when you set it up.

How many times can you claim in a year?

Like most insurance products, there is no limit on the number of claims you can make in a year, however multiple claims may affect the cost of renewing the policy.

Is malicious damage by tenants covered?

Yes, malicious damage to the building structure is covered.

Does the policy cover student and DSS tenants?

Yes.