Frequently Asked Questions

How many payments does Rent on Time make if the tenant stops paying?

Rent on Time will pay the rent on the due date until such time as the fixed term tenancy agreement has expired or vacant possession has been achieved, whichever is the sooner, subject to a maximum of five one monthly rent payments (as specified in the tenancy agreement or extension memoranda) from the date the tenant went into arrears, which will normally be sufficient time for vacant possession to be achieved.

What legal cover is included?

All of the Landlord's legal costs incurred in evicting a tenant, tenants or permitted occupier or occupiers, as a result of non-payment of rent UP TO A MAXIMUM OF £25,000.

Do you accept Tenants who are already in arrears?

No, but we can offer a rent collection service. Please contact us for further information.

How is my money protected?

Rent on Time is a member of a number of corporate bodies and hold client money protection insurance. All funds are also held in a Client Bank Account.

Where are deposits held?

Deposits are held by Rent on Time, in the Clients Account, under the terms of the Tenant Deposit Scheme for Regulated Agents.

Is there a maximum rent which you will cover?

The maximum rent covered is £25,000 per year.

Do you accept Housing Benefit tenants?

Yes, but only if they are not currently in arrears.

Do you accept HMO (House in Multiple Occupation) Tenants?

Yes, if they are on the same Tenancy Agreement. If they are all on separate Tenancy Agreements then unfortunately we cannot accept them.

Do you accept Company Tenants?

Not at present.

I have a Letting Agent at the moment – will you work with them?

Yes, we will work with your current agent to transfer responsibility for the rent to Rent on Time.