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The thousands of estate agents who use the free version of WhatsApp on their smartphones to communicate with customers are exposing themselves to prosecution by Whatsapp and could face action by regulators over GDPR and privacy laws, it has been claimed.

The use of WhatsApp within the sales and lettings industry is now widespread, but many agencies from small independents to large corporates often have no idea their staff are breaching the conditions of WhatsApp’s T&Cs.

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