Leading GDPR compliance experts have warned that the property industry has become too relaxed about the pitfalls of data management errors, leaving them exposed to claims.
They have told The Negotiator that poor internal data protection processes and a lack of investment in ensuring staff comply with the three-year-old regulations mean some organisations within the property industry, but particularly estate agencies and house builders, are exposed to both being named-and-shamed by the Information Commissioner or having to pay compensation for data losses or illegal disclosure.
One of the key worries for agencies is when disgruntled clients realise they can ‘exact revenge’ by putting in a Data Subject Access Request (DSAR), which requires the company involved to pull together all the information held about the person within their systems and hand it over.
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