Perhaps unsurprisingly, landlords formed the bulk of the complainants about letting agents in the 2020 calendar year according to The Property Ombudsman.
TPO’s latest annual report – out this week but only applying to 2020 – shows that lettings agents were the subject of greater disputes and resolutions.
Out of 34,000-plus enquiries, some 5,122 were escalated to the status of complaints by TPO. Out of those, 2,737 complaints related to lettings, 1,656 relating to sales, 1,194 for residential leasehold management and 120 for other property professionals.
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