Sophie Bell and Farzana Chowdhury, experienced Housing Law Partners at Hodge Jones & Allen outline the many worries tenants face when thinking about complaining to their landlord about a disrepair issue and list the most effective steps to follow when making a complaint.
Damp, water leaks and no hot water are among many housing disrepair issues that occur frequently across the country. These issues can be very frustrating and distressing for a tenant, but how many actually end up making a complaint to their landlord?
Recent government data has revealed that whilst nearly a third (31%) of social renters considered making a complaint from 2019-2021, one in six (17%) of those did not actually end up making a complaint.