Social landlords should take a ‘zero-tolerance approach’ to damp and mould, Housing Ombudsman says in open letter.
The Ombudsman yesterday wrote to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.
The report, entitled It’s not lifestyle, said landlords should give damp and mould a higher priority with a change in culture from being reactive to proactive. It stated that landlords should avoid blaming this issue solely on the lifestyle of residents and take responsibility for resolving problems.