Letting agencies are failing in general to maintain communication with their tenants, with delays in responding to problems being the most common issue, new research suggests.
The survey of over 2,000 UK-based tenants found that 31% of those who tried to contact their letting agency with an out-of-hours emergency did not receive a prompt response.
Furthermore, 29% of respondents said their letting agency did not respond to their queries at all.
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