NetRent Privacy Policy

This Privacy Policy explains how NetRent Limited collects, uses, stores and shares personal information when you:

• visit or use the NetRent website;
• contact NetRent;
• subscribe to a NetRent newsletter or update;
• make an enquiry about a NetRent product or service;
• register for a website account;
• advertise a property through the NetRent Property for Sale service;
• make an enquiry about a property advertised for sale;
• communicate with NetRent through email, telephone or social media;
• make a complaint or exercise a data-protection right; or
• otherwise deal with NetRent in a business or professional capacity.

This Policy applies to www.netrent.co.uk and to NetRent forms and services which expressly link to it.

Separate NetRent-branded websites, third-party websites and the websites of NetRent’s insurance, mortgage and other service partners may have their own privacy notices. Where a separate notice is displayed when you submit information, that notice should be read alongside this Policy.

This Policy should also be read with NetRent’s:

• Cookie Policy;
• Terms and Conditions;
• Website Disclaimer;
• Property Advertiser Terms; and
• Complaints Procedure.

This Privacy Policy provides information about the use of personal information. It does not itself provide consent to receive marketing.

The data controller for the processing described in this Policy is:

NetRent Limited
Registered office: 5 Rectory Close
Ysceifiog
Flintshire
CH8 8TA

Company number: 04852898
Telephone: 01352 721300
Email: support@netrent.co.uk

The company name, number and registered office are recorded at Companies House.

References in this Policy to “NetRent”, “we”, “us” and “our” mean NetRent Limited.

Our contact for questions, requests and complaints concerning personal information is:

Data Protection Contact
Email: support@netrent.co.uk
Telephone: 01352 721300
Post: NetRent Limited, 5 Rectory Close, Ysceifiog, Flintshire, CH8 8TA

Where information is passed at your request to an insurer, insurance broker, mortgage adviser, lender, contractor or another service provider, that organisation will usually become a separate data controller for its own use of the information. Its own privacy notice will then apply.

Personal information is information relating to an identified or identifiable living person.

It may identify someone directly, such as by their name, email address or telephone number, or indirectly when combined with other information.

Information relating only to a company is not normally personal information. However, information identifying a director, landlord, sole trader, partner, employee or other business contact may be personal information even where it is supplied or used for business purposes.

The information we collect depends on how you interact with NetRent.

4.1 Identity and business information

This may include:

• name and title;
• business or trading name;
• company number;
• job title or business role;
• whether you are a landlord, property owner, agent, tenant, prospective purchaser or service provider;
• correspondence address;
• the organisation on whose behalf you are acting; and
• evidence of your authority to act for another person or organisation.

4.2 Contact information

This may include:

• email address;
• telephone and mobile numbers;
• postal address;
• preferred contact method; and
• social-media username where you communicate with us through social media.

4.3 Website account information

Where you register for a NetRent account, we may collect:

• username;
• encrypted or securely hashed password;
• account creation and activity dates;
• account status;
• email-verification information;
• login and security information;
• IP address;
• records showing acceptance of relevant terms; and
• records of changes made through the account.

You are responsible for keeping your login information confidential.

4.4 General enquiries and communications

This may include:

• the content of forms, emails and letters you send;
• the nature of your question or requested service;
• notes of telephone conversations;
• correspondence history;
• documents you voluntarily provide;
• actions taken in response to your enquiry; and
• the date, time and method of communication.

Where a telephone call is recorded, you will be informed at the beginning of the call. NetRent may retain written notes of telephone conversations whether or not a call is recorded.

4.5 Product and service enquiry information

Depending on the service, this may include basic information about:

• the type and number of properties you own or manage;
• your insurance renewal requirements;
• your mortgage, remortgage or property-finance requirements;
• the property or properties concerned;
• the type of insurance, finance, certificate or service requested;
• your preferred time for contact;
• your existing relationship with NetRent or a service partner; and
• whether an introduction resulted in further contact or a completed service.

You should not send detailed bank information, identification documents, credit information, medical information or other sensitive information through a general NetRent contact form or ordinary email unless NetRent or the relevant service provider has specifically requested it using an appropriate method.

Detailed financial, credit, identification or health information required for a mortgage, protection or insurance application will normally be collected directly by the regulated adviser or service provider under its own privacy notice.

4.6 Newsletter and marketing information

This may include:

• newsletter sign-up details;
• date, time and source of the subscription;
• the wording through which you subscribed;
• areas of interest;
• communication preferences;
• unsubscribe or objection records;
• email delivery, bounce and unsubscribe information; and
• interaction information, such as email opens or link selections, where this functionality is enabled and lawfully used.

4.7 Technical and website-use information

This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from an IP address;
• pages visited;
• date, time and duration of visits;
• referring website;
• links selected;
• login and error records;
• cookie and consent preferences;
• security information; and
• information used to detect misuse, spam, attacks or fraudulent activity.

Further details should be provided in NetRent’s Cookie Policy.

4.8 Property for Sale advertiser information

Where you register or submit a property advertisement, we may collect:

• your name and business contact details;
• landlord, owner or agency status;
• account information;
• confirmation that you own the property or have authority to advertise it;
• relevant business or agency details;
• the email address to which enquiries should be sent;
• property address and location;
• asking price;
• tenure, rental, tenancy and occupancy information;
• property descriptions;
• photographs, videos and floor plans;
• energy, licensing or other property information;
• correspondence concerning the listing;
• records of amendments, suspension or removal;
• reports or complaints about the listing; and
• records showing acceptance of the Property Advertiser Terms.

Listing content may become publicly accessible as explained in section 9.

4.9 Property for Sale enquirer information

When you make an enquiry about a property advertised for sale, we collect:

• your name;
• your email address;
• your telephone number;
• your enquiry message;
• the property address or listing reference;
• the date and time of the enquiry;
• information showing whether the enquiry was sent;
• any service follow-up correspondence or call notes; and
• information relating to a delivery problem, complaint or concern.

The specific use of this information is explained in section 10.

4.10 Complaints, requests and legal information

This may include:

• the nature and details of a complaint;
• records relevant to investigating it;
• identification information where reasonably needed to verify a request;
• correspondence and evidence;
• the outcome of the complaint or request;
• records of data-protection rights requests;
• legal or regulatory correspondence; and
• information needed to establish, exercise or defend a legal claim.

Special-category information includes information about a person’s health, racial or ethnic origin, religion, political opinions, trade-union membership, genetics, biometrics or sex life and sexual orientation.

NetRent does not normally request this information through its general website, newsletter forms or Property for Sale service.

You should not include:

• medical information;
• identity documents;
• criminal-record information;
• financial account information;
• information about a tenant’s health or personal circumstances; or
• any other unnecessary sensitive information

in a general enquiry, property listing or Property for Sale enquiry.

Where special-category information is required for insurance, protection or mortgage advice, the relevant regulated adviser will normally collect it directly and explain the lawful basis and additional legal condition on which it is processed.

If NetRent receives sensitive information that it does not require, we may delete or restrict access to it. Where it must be retained, for example in connection with a complaint or legal claim, we will process it only where data-protection law permits.

We may obtain personal information:

• directly from you;
• from someone acting with your authority;
• from the organisation for which you work;
• from a property advertiser;
• from a Property for Sale enquirer;
• from a NetRent service or referral partner;
• from website, email and security systems;
• from social-media platforms when you interact with NetRent;
• from earlier dealings with you;
• from Companies House and other official registers;
• from business websites, professional directories and public business profiles;
• from publicly available property or business advertisements; and
• from other lawful public sources.

The fact that a business email address or telephone number has been published does not by itself amount to consent to receive electronic marketing. NetRent will consider the nature of the recipient, the source of the information, the likely expectations of the person and the applicable electronic-marketing rules before using publicly available information.

Where we obtain personal information from someone other than the person concerned, we will provide the required privacy information within the applicable period unless a legal exception applies. Privacy information normally needs to identify the controller, purposes, lawful bases, recipients, retention arrangements, relevant rights and the source of information.

NetRent must identify and document an appropriate lawful basis before processing personal information. The appropriate basis depends on the particular purpose and the relationship between NetRent and the individual.

The following table describes the principal purposes and lawful bases.

Where we rely on legitimate interests, those interests may include:

• operating a useful and secure website;
• providing requested information and services;
• communicating with customers and business contacts;
• forwarding and supporting property enquiries;
• protecting users against fraudulent or misleading activity;
• maintaining evidence of agreements and transactions;
• dealing with complaints and disputes;
• improving the website and services; and
• managing and protecting NetRent’s business.

We consider whether the processing is necessary and whether the person’s interests, rights or freedoms override NetRent’s interests. Where appropriate, we document that assessment.

Where we rely on consent, you can withdraw that consent at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

When you contact NetRent, we use your information to:

• identify you;
• understand and respond to your enquiry;
• provide requested information;
• arrange a requested callback;
• direct your enquiry to the appropriate person;
• maintain a record of the communication;
• follow up where reasonably necessary;
• investigate a problem or complaint; and
• protect NetRent and website users against misuse or fraud.

Fields marked as required must be completed if you wish to use the relevant form. Where information is optional, you can choose whether to provide it.

Failure to provide required information may mean that NetRent cannot:

• send an enquiry;
• create an account;
• publish a property;
• respond effectively;
• make a requested introduction; or
• provide the requested service.

An administrative email or call connected with an enquiry is not automatically direct marketing. However, if NetRent adds promotional content or seeks information for a future sales opportunity, that part of the communication may be direct marketing and the separate marketing rules will apply.

9.1 Registering and submitting a property

When you register as an advertiser or submit a property, NetRent uses your information to:

• create and secure your account;
• verify your email address;
• identify the person or organisation responsible for the listing;
• record your acceptance of the Property Advertiser Terms;
• receive and review the listing;
• request corrections or additional information;
• publish and administer the listing;
• send property enquiries to the address you supply;
• contact you about the operation or status of the listing;
• investigate concerns or complaints;
• prevent fraudulent or unauthorised listings; and
• establish or defend legal rights.

NetRent may ask for reasonable evidence that you own the property or have the owner’s authority to advertise it.

9.2 Public listing information

Property listings are intended to be publicly accessible.

Information marked for publication may be:

• displayed on the NetRent website;
• indexed or cached by search engines;
• shared through NetRent newsletters;
• promoted through NetRent social-media accounts;
• included in property search results;
• viewed or copied by website users; and
• retained temporarily by search engines or third-party platforms after the original listing has been removed.

NetRent may use listing photographs and property information to promote that property and the Property for Sale service in accordance with the Property Advertiser Terms.

An advertiser’s private account password will not be published. The email address supplied to receive property enquiries will be used to route enquiries and will not be displayed publicly unless the form expressly states otherwise.

9.3 Information about tenants and occupiers

Advertisers must not upload unnecessary personal information about tenants, occupiers, guarantors or other individuals.

In particular, a public listing must not include a tenant’s:

• name;
• telephone number;
• email address;
• identity documents;
• bank or payment information;
• medical information;
• personal correspondence; or
• other information that could identify them unnecessarily.

A listing may include relevant, non-identifying information about the existence and general status of a tenancy, rent or occupancy where that information is lawfully provided and material to the proposed property sale.

The advertiser is responsible for having a lawful basis for any third-party personal information supplied to NetRent.

9.4 Enquiries sent to advertisers

NetRent sends an enquirer’s name, email address, telephone number and message to the email address supplied by the advertiser.

The advertiser becomes responsible for its own copy of that information and will normally act as a separate data controller.

The Property Advertiser Terms require advertisers to use enquiry information only for purposes reasonably connected with:

• responding to the particular property enquiry;
• giving information about that property;
• arranging a viewing;
• discussing an offer;
• progressing a resulting transaction;
• dealing with a related complaint; or
• complying with a legal obligation.

An advertiser must not use an enquirer’s information for unrelated marketing merely because the person submitted a property enquiry.

10.1 What happens when an enquiry is sent?

When you submit a Property for Sale enquiry:

1. your name, email address, telephone number and message are sent to the email address supplied by the property advertiser;
2. a copy is received by NetRent;
3. the advertiser may contact you directly about the property; and
4. NetRent may contact you by email or live telephone call solely to acknowledge, administer or support that particular enquiry.

The advertiser may be the property owner, landlord, estate agent, letting agent or another authorised person.

The advertiser, rather than NetRent, is responsible for:

• answering questions about the property;
• arranging viewings;
• discussing offers;
• verifying its authority to sell;
• conducting any negotiations; and
• progressing a resulting property transaction.

10.2 NetRent’slimited service follow-up

NetRent may normally make no more than one initial service follow-up by email or live telephone call.

That contact may be used to:

• thank you for using the Property for Sale service;
• confirm that the enquiry was sent;
• provide NetRent’s contact information;
• check whether there has been a problem or unreasonable delay;
• assist with an enquiry-delivery problem;
• receive a concern about the listing; or
• explain how to obtain assistance concerning that enquiry.

Further contact will only take place where it is reasonably necessary to deal with a problem, complaint or concern, or where you ask NetRent for further assistance.

10.3 The follow-up is not marketing

A service follow-up made under this section will not promote:

• landlord insurance;
• mortgages or other finance;
• NetRent newsletters;
• other paid NetRent products or services; or
• products or services supplied by a NetRent partner.

Submitting a Property for Sale enquiry will not by itself:

• subscribe you to a newsletter;
• add you to a general marketing list;
• make you an insurance or mortgage lead;
• result in your details being sent to an insurance or mortgage provider;
• cause NetRent to profile you as an active investor or prospective landlord; or
• authorise NetRent to contact you about unrelated properties or products.

NetRent will not use the service call or email to ask how many properties you own, whether you require insurance or finance, or whether you intend to make other purchases.

If you later make a separate request for insurance, mortgage or another service, that request will be treated as a separate enquiry and the relevant privacy information will be provided.

10.4 NetRent’s lawful basis

NetRent relies on legitimate interests to:

• deliver the enquiry;
• retain a limited copy;
• confirm delivery;
• support the enquirer;
• investigate non-delivery, misuse or fraud;
• deal with complaints; and
• maintain appropriate evidence of the operation of the service.

These are the legitimate interests of:

• the enquirer, in sending the enquiry and obtaining a response;
• the advertiser, in receiving and answering a genuine enquiry; and
• NetRent, in operating and protecting the service.

10.5 The advertiser’s responsibility

Once the advertiser receives the enquiry, it is responsible for its own use, security and retention of its copy.

A request relating to information held independently by the advertiser should normally be made directly to that advertiser. NetRent cannot automatically access, correct or delete an advertiser’s independently held copy.

11.1 Newsletter subscriptions

Subscription to a NetRent newsletter is optional.

Where consent is required:

• the newsletter option will be separate from the service being requested;
• it will not be selected in advance;
• you can use the underlying service without subscribing; and
• NetRent will retain a record of when and how consent was given.

You can unsubscribe at any time by:

• selecting the unsubscribe facility in an email;
• emailing support@netrent.co.uk;
• telephoning 01352 721300; or
• using any preference facility NetRent makes available.

11.2 Electronic marketing

NetRent will send marketing emails or similar electronic messages to individual subscribers only where:

• they have provided appropriate consent;
• every condition of a lawful soft opt-in is satisfied; or
• another specific legal permission applies.

Individual subscribers can include individual landlords, sole traders and certain unincorporated partnerships.

NetRent may send relevant business-to-business marketing to limited companies, LLPs and other corporate subscribers where this is legally permitted. Where a business email address identifies a particular person, UK data-protection law may still apply to that person’s information.

All marketing emails will identify NetRent and provide a straightforward way to unsubscribe. PECR generally requires consent for electronic marketing to individual subscribers, subject to a limited customer soft opt-in, while electronic marketing to companies may be sent without consent provided the other requirements are met.

11.3 Marketing telephone calls

Where NetRent makes a live marketing telephone call, it will, where required:

• screen the number against the Telephone Preference Service;
• screen corporate numbers against the Corporate Telephone Preference Service;
• check NetRent’s own do-not-call records;
• identify NetRent;
• display or provide a valid contact number; and
• respect any previous objection.

A non-promotional Property for Sale service call made under section 10 is not a marketing call.

11.4 Objections and suppression records

You can object to direct marketing at any time.

Where you unsubscribe or object, NetRent may retain the minimum information necessary on a suppression list. This prevents the address or telephone number from being added back to a marketing list.

The right to object to the use of personal information for direct marketing is absolute. Retaining a limited suppression record is generally preferable to deleting all evidence of the objection and risking future contact.

Opting out of marketing does not prevent NetRent from sending necessary service, security, account or transaction-related messages.

NetRent acts as an introducer for certain products and services.

Where you ask NetRent to arrange contact concerning insurance, mortgages or another partner service, NetRent may pass the minimum information reasonably necessary to the provider identified on the relevant form.

That information will normally include:

• name;
• business name where relevant;
• email address;
• telephone number;
• broad nature of the requested service;
• preferred contact time; and
• limited information needed to route the enquiry correctly.

At the effective date of this Policy:

• NetRent’s principal insurance partner is Clear Insurance Management Limited; and
• NetRent’s principal mortgage partner is DNA Financial Solutions Limited.

NetRent Insurance Services is a trading name of NetRent Limited, and NetRent identifies Clear Insurance Management as its insurance partner. DNA Financial Solutions operates under its own privacy notice and collects the detailed personal and financial information needed to provide mortgage and protection services.

The relevant form should identify the receiving organisation before you submit the enquiry and provide access to that organisation’s privacy notice.

Once a partner receives your details, it will normally become an independent controller and will be responsible for:

• its own communications;
• the information it subsequently collects;
• identity and financial checks;
• product research and advice;
• applications to insurers, lenders or other providers;
• regulatory records;
• security;
• retention; and
• handling your data-protection rights.

NetRent may retain a limited introduction record for administration, complaint handling, commission accounting and legal or regulatory purposes.

NetRent may receive a fee or commission following an introduction. This does not permit a partner to use your information for unrelated marketing, and it does not amount to the sale of your personal information.

NetRent will not send information collected through a Property for Sale enquiry to an insurance, mortgage or other product provider unless you subsequently make a separate request for that service.

Where reasonably necessary for the purposes described in this Policy, NetRent may share or allow access to information with:

13.1 Property advertisers

A Property for Sale advertiser receives the information submitted in an enquiry about its property, as described in section 10.

13.2 Requested service providers

This includes the insurance, mortgage, property-service or other provider identified when you request an introduction.

13.3 Technology and operational providers

These may include organisations providing:

• website hosting;
• domain and website administration;
• cloud storage;
• email hosting and delivery;
• newsletter distribution;
• account and database systems;
• customer relationship management systems;
• data backup;
• website development;
• cookie-consent management;
• analytics;
• cybersecurity;
• spam and fraud prevention;
• telephone services; and
• technical support.

Where such an organisation processes information only on NetRent’s instructions, NetRent will require appropriate contractual and security protections.

13.4 Professional and regulatory recipients

This may include:

• accountants and auditors;
• solicitors and other professional advisers;
• insurance and professional-indemnity providers;
• courts and tribunals;
• the Information Commissioner’s Office;
• the Financial Conduct Authority or other regulators;
• law enforcement agencies;
• public authorities; and
• another person where disclosure is required by law or reasonably necessary to establish, exercise or defend legal rights.

13.5 A purchaser or successor to NetRent’s business

If NetRent sells, transfers or reorganises all or part of its business, relevant information may be disclosed to professional advisers and a prospective or actual purchaser, subject to appropriate confidentiality and data-protection safeguards.

NetRent does not sell or rent personal information to third parties.

NetRent operates pages on social-media platforms.

When you interact with NetRent through a social-media platform:

• NetRent may receive your username, profile information and message;
• the platform will process information under its own terms and privacy notice;
• NetRent and the platform may each be responsible for their respective use of the information; and
• information you post publicly may be visible to other users.

The NetRent website may contain links to third-party websites. NetRent is not responsible for the privacy practices of a website it does not control. You should read the privacy notice displayed on the relevant third-party website before providing information.

NetRent uses cookies and may use similar storage or access technologies for purposes such as:

• remembering privacy choices;
• maintaining website security;
• providing account and login functions;
• enabling website features;
• measuring website performance;
• understanding website use; and
• improving content and services.

Strictly necessary technologies may be used without consent where the applicable legal exception permits this.

Non-essential technologies will not be used unless:

• you have provided the required consent; or
• a specific statutory exception applies and NetRent has complied with the conditions of that exception, including any required means of objection.

You can manage available choices through NetRent’s cookie banner or privacy settings.

NetRent’s Cookie Policy should identify:

• each cookie or technology;
• its provider;
• its purpose;
• whether it is necessary or optional;
• its duration;
• any information shared with another organisation; and
• how preferences can be changed.

The ICO’s April 2026 guidance covers cookies, tracking pixels, scripts, local storage and similar technologies and explains the current exceptions and consent requirements.

Some technology or service providers may process or permit access to personal information outside the United Kingdom.

Before making a restricted international transfer, NetRent will determine whether:

• the destination is covered by UK adequacy regulations;
• the recipient participates in an applicable approved framework;
• an International Data Transfer Agreement is required;
• the UK Addendum to approved contractual clauses is appropriate;
• additional technical or contractual protections are needed; or
• another lawful transfer exception applies.

Where an IDTA or UK Addendum is used, NetRent will also complete any transfer assessment required by data-protection law. Current ICO guidance identifies the UK IDTA and Addendum as contractual safeguards for restricted transfers not otherwise covered by adequacy arrangements.

You may contact NetRent for further information about the safeguards applying to your information.

NetRent will not retain personal information for longer than reasonably necessary for the purpose for which it was collected.

The following periods are NetRent’s normal retention periods:

When information reaches the end of its retention period, it will normally be:

• securely deleted;
• anonymised so that it is no longer personal information; or
• placed beyond ordinary use pending deletion through a secure backup cycle.

Information may be retained longer where reasonably required because of:

• a complaint;
• suspected fraud;
• a regulatory investigation;
• legal proceedings;
• a legal preservation requirement;
• an outstanding transaction; or
• another legal obligation.

A property advertiser, insurer, broker, mortgage adviser or other separate controller may apply a different retention period to its own copy.

NetRent uses appropriate technical and organisational measures intended to protect personal information against:

• unauthorised access;
• accidental disclosure;
• loss;
• alteration;
• destruction;
• misuse; and
• unlawful processing.

Depending on the system and risk, measures may include:

• access controls;
• individual user accounts;
• password protection;
• multi-factor authentication where appropriate;
• encryption in transit;
• security updates;
• backups;
• malware and spam protection;
• staff and contractor confidentiality;
• processor contracts;
• access logging; and
• procedures for responding to security incidents.

Access is limited to people and service providers who reasonably need the information for an authorised purpose.

No internet transmission or email system can be guaranteed to be completely secure. You should not include bank details, identity documents, payment-card information, medical information or other sensitive material in an ordinary email or Property for Sale enquiry.

NetRent does not use personal information to make a decision based solely on automated processing that produces a legal or similarly significant effect on an individual.

NetRent may use automated tools for limited purposes such as:

• spam detection;
• website security;
• login protection;
• fraud indicators;
• email delivery;
• website analytics; and
• organising communications.

These activities do not determine whether you can obtain a mortgage, insurance policy, property or other regulated product.

NetRent does not profile Property for Sale enquirers as mortgage prospects, insurance prospects, active investors or prospective landlords merely because they have made a property enquiry.

A mortgage adviser, insurer, lender or other separate controller may use automated systems under its own privacy notice.

NetRent’s business, landlord, property advertising, insurance and mortgage services are not directed at children.

NetRent does not knowingly invite a person under 18 to:

• create a Property for Sale advertiser account;
• advertise a property;
• make a mortgage or insurance enquiry; or
• subscribe as a business contact.

If NetRent becomes aware that personal information has been submitted by or about a child without an appropriate reason, it may delete or restrict that information.

Depending on the purpose, lawful basis and circumstances, you may have the right to:

21.1 Be informed

You have the right to receive clear information about how your personal information is used.

21.2 Access your information

You may ask whether NetRent holds personal information about you and request a copy.

21.3 Correct inaccurate information

You may ask NetRent to correct inaccurate information and complete incomplete information.

21.4 Request erasure

You may ask NetRent to delete personal information where there is no continuing lawful reason to retain it.

This right does not apply in every circumstance, for example where information must be retained to comply with law or defend a legal claim.

21.5 Restrict processing

You may ask NetRent to restrict the use of information in certain circumstances, including while its accuracy or an objection is being considered.

21.6 Object

You may object to processing based on legitimate interests because of your particular circumstances.

NetRent may continue only where it can demonstrate an overriding lawful reason or the information is required for legal claims.

You have an absolute right to object to direct marketing.

21.7 Data portability

Where applicable, you may ask for personal information you provided to NetRent to be supplied in a structured, commonly used and machine-readable format or transferred to another controller.

21.8 Withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

21.9 Rights concerning automated decisions

Where applicable, you may ask for information about, challenge or request human involvement in a solely automated decision producing legal or similarly significant effects.

To exercise a right, contact:

Email: support@netrent.co.uk
Telephone: 01352 721300
Post: Data Protection Contact, NetRent Limited, 5 Rectory Close, Ysceifiog, Flintshire, CH8 8TA

Please provide sufficient information to help NetRent identify you and locate the relevant records. NetRent may request reasonable identity evidence where necessary to avoid disclosing information to the wrong person.

NetRent will normally respond without undue delay and within one month. The period may be extended by up to a further two months where a request is complex or multiple requests have been made, in which case NetRent will explain the extension. A fee is not normally charged, although a reasonable fee may be permitted in limited circumstances involving manifestly unfounded or excessive requests.

You may make a data-protection complaint to NetRent if you believe your personal information has been handled incorrectly.

You can complain:

• by emailing support@netrent.co.uk with the subject “Data Protection Complaint”;
• through the NetRent Complaints Procedure;
• by telephoning 01352 721300; or
• by writing to the Data Protection Contact at the address above.

NetRent will:

• facilitate the making of the complaint;
• acknowledge receipt within 30 days;
• make appropriate enquiries;
• take reasonable steps to respond;
• keep you informed about progress where necessary; and
• inform you of the outcome without undue delay.

These controller-complaint requirements came into force on 19 June 2026 under section 103 of the Data (Use and Access) Act 2025.

You may also make a complaint to the UK data-protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

The ICO provides an online data-protection complaint service and public advice service.

NetRent may update this Policy where:

• its website or services change;
• a new service provider is appointed;
• information is used in a different way;
• the law or regulatory guidance changes; or
• clarification is required.

The latest version will be published on the NetRent website with its effective date and version number.

Where a change would materially alter an existing use of personal information, NetRent will provide additional notice and obtain consent where consent is required.